Children's Contact Services

Children's Contact Services

TFSS Children’s Contact Services is a project funded by the  Department of Social Services. It aims to provide facilitated contact and changeover services for families in conflict. 

Children’s Contact Services are an independent service and plays no role in negotiating or determining contact agreements or orders with courts. Participation in the Contact Service is voluntary. Both parents must be willing to participate and give an undertaking to attempt to achieve self-management of contact.  Each parent will be required to sign a Service Agreement.

TFSS Children's Contact Service believes that Children have the right to an accurate explanation about what their involvement in the program means.  A child has the right to state that they do not wish to be involved in the program. If a child is adamant that they will not participate in the program, TFSS will respect this request and inform both parents.

TFSS Children’s Contact Services conducts its own intake and assessment procedures to determine participation in the program.

Philosophy of Children's Contact Service

The purpose of the Children’s Contact Service is to promote the safe and appropriate transfer of children between separated parents and the safe and appropriate interaction between children and the 'spends time with' parent (a parent the child does not live with) during contact visits.

At the Children's Contact Service we offer you and your children all the advantages of a child focused service, a safe neutral and comfortable location, qualified and experienced professional staff, a pleasant children's play area with toys, games and equipment, and separate entrances and parking areas for each parent.

The safety of all children, parents and staff is paramount in the consideration of offering Contact Services.  No child or other persons should be exposed to risk of harm or danger, including emotional distress or abuse, as a result of contact.

TFSS Children’s Contact Services is a member of the Australian Association of Children’s Contact Services (ACCSA) and operates in accordance with the association’s Interim Standards for Children’s Contact Services.

Take a tour

Tamworth Children's Contact Service Hours of Operation

If you have any further enquiries, please feel free to contact the Children’s Contact Service during opening hours on the contact details below.

Opening hours: 

Friday                        09:00am to 05:00pm

Monday                     09:00am to 05:00pm

Saturday                   08:30am to 05:00pm

Every 2nd Sunday    08:30am to 05:00pm

CCS Waiting Times

The Children's Contact Service is a partially funded service. Currently there are two waiting lists.  One for partially funded service and another offering full fee services.  The wait list for facilitated contact for partially funded service is 12 weeks. The wait list for facilitated contact for full fee service is 8-10 weeks.  There is a 2-3 week wait list for changeovers.  Facilitated contacts occur over a 2 hour period. 

COVID-19 impact on Waiting List please see letter here. 

Costs of Service

Facilitated contact partially funded: $20 for a two hour contact weekday or weekend

Facilitated contact full fee service: Weekday $200 for two hours or Weekend $240 for two hours.  Payment in advance is required and a cancellation policy applies (24 hours or less non refundable). 

Changeovers $5.00 flat fee

Please click on the following links to access the required forms: 

CCS Brochure